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Callcentre Agent (native French + Basic English)

  • Categorie: Banen
    Bedrijf: Adecco
    Beschrijving: Accountable for providing a high level of response to the customers of our clients. Ensures that all communication with customer is within the guidelines of the client. Follows prescribed problem resolution procedures. Handles customers queries arising from the clients products. Ensures that cases and calls are logged in accordance with the Data Quality guidelines. Ensures that all data is collected accurately. Ensures that service levels are achieved as communicated by the Account Manager.
    Locatie: Weesp
    Educatie: MBO
    Uren: 32 - 40 uur
    Datum: 2011-10-22

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Callcentre Agent (native French + Basic English)
Beschrijving: Accountable for providing a high level of response to the customers of our clients. Ensures that all communication with customer is within the guidelines of the client. Follows prescribed problem resolution procedures. Handles customers queries arising from the clients products. Ensures that cases and calls are logged in accordance with the Data Quality guidelines. Ensures that all data is collected accurately. Ensures that service levels are achieved as communicated by the Account Manager.
 
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OrganisatieWell known International company in the tourism sector.For more information contact us at 06-18639458 or emaIl rotterdam@uniquemultilinguel.comJob Description1. Answer incoming QA calls as well as the business overflow calls.2. Assist management, staff and co-workers with problem resolution and policy clarification.3. Assist reservations agents with the effort to improve service levels by identifying ongoing training needs including customer services and sales skills.4. Coach staff in using resources, providing excellent customer service, and sales.5. Resolve problems and answer questions forwarded via email, mail or fax by internal staff and external customers.6. Maintain and communicate changing policies and promotional offers to Reservations staff. Keep accurate staff manuals.7. Serve as primary resource for special projects, including crisis lines.8. Assist manager for process of screening, interviewing and selecting new hires.Job Requirements Post secondary education preferred (MBO) Native German and fluent in Dutch and English Telephone sales center experience a plus Good communication skills Reliable, professional, and customer service oriented. supervisor experience Ability to work independently in a demanding environmentPlease note that for this position Dutch, German and English are all 3 a mustSalary and BenefitsThis position is specifically for candidates who would like to work for a well known international company and using their languages. The company offers possibilties to grow.
 
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Customer Service E-commerce (english - French)
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