Customer Contact Agent Native German
- Categorie: Banen
Bedrijf: Creyfs Uitzendbureau
Beschrijving: Voor een Customer Contact Center zoeken wij per direct een fulltime, klantgerichte medewerker met native beheersing van de Duitse taal en uitstekende beheersing van de Engelse taal. Je houdt je bezig met het behandelen van binnenkomend telefoon- en/of e-mailverkeer van diverse klanten. Je neemt vragen aan welke je vervolgens op correcte wijze doorstuurt voor een goede opvolging.
Locatie: APELDOORN
Educatie: MBO
Uren: 32 - 40 uur
Datum: 2011-10-22
Lees verder
| Background In Tourism Native German And Fluent In English And Dutch? Reservation Agent OrganisatieWell known International company in the tourism sector.For more information contact us at 06-18639458 or emaIl rotterdam@uniquemultilinguel.comJob Description1. Answer incoming QA calls as well as the business overflow calls.2. Assist management, staff and co-workers with problem resolution and policy clarification.3. Assist reservations agents with the effort to improve service levels by identifying ongoing training needs including customer services and sales skills.4. Coach staff in using resources, providing excellent customer service, and sales.5. Resolve problems and answer questions forwarded via email, mail or fax by internal staff and external customers.6. Maintain and communicate changing policies and promotional offers to Reservations staff. Keep accurate staff manuals.7. Serve as primary resource for special projects, including crisis lines.8. Assist manager for process of screening, interviewing and selecting new hires.Job Requirements Post secondary education preferred (MBO) Native German and fluent in Dutch and English Telephone sales center experience a plus Good communication skills Reliable, professional, and customer service oriented. supervisor experience Ability to work independently in a demanding environmentPlease note that for this position Dutch, German and English are all 3 a mustSalary and BenefitsThis position is specifically for candidates who would like to work for a well known international company and using their languages. The company offers possibilties to grow. |
| Background In Tourism Native German And Fluent In English And Dutch? Reservation Agent OrganisatieWell known International company in the tourism sector.For more information contact us at 06-18639458 or emaIl rotterdam@uniquemultilinguel.comJob Description1. Answer incoming QA calls as well as the business overflow calls.2. Assist management, staff and co-workers with problem resolution and policy clarification.3. Assist reservations agents with the effort to improve service levels by identifying ongoing training needs including customer services and sales skills.4. Coach staff in using resources, providing excellent customer service, and sales.5. Resolve problems and answer questions forwarded via email, mail or fax by internal staff and external customers.6. Maintain and communicate changing policies and promotional offers to Reservations staff. Keep accurate staff manuals.7. Serve as primary resource for special projects, including crisis lines.8. Assist manager for process of screening, interviewing and selecting new hires.Job Requirements Post secondary education preferred (MBO) Native German and fluent in Dutch and English Telephone sales center experience a plus Good communication skills Reliable, professional, and customer service oriented. supervisor experience Ability to work independently in a demanding environmentPlease note that for this position Dutch, German and English are all 3 a mustSalary and BenefitsThis position is specifically for candidates who would like to work for a well known international company and using their languages. The company offers possibilties to grow. |
| German Technical Support Helpdesk Agent With Networking Knowledge OrganisatieOur client is a European Contact Center that provides support to companies that outsource their technical helpdesk or customer service desk. The service portfolio varies from marketing & sales support, logistics and fulfillment to technical helpdesk support and customer service. The company has successfully provided support in 11 languages to 16 European countries for the past 12 years.Job DescriptionAre you (near)native German and do you speak English fluently as well?We are looking for a Technical Customer Support Helpdesk Agent for the German speaking market.In this position you will be helping clients solve their problems with data backup devices, storage devices, removable storage products such as external drives, portable hard drives and other related products. You will be solving these problems by phone, by email or on the web board (on-line). Product training comes with the job, however experience in networking/storage devices is required!Job RequirementsYou have good troubleshooting skills and you are able to identify the customer's problem in a professional manner and as quickly as possible. Moreover, you have good communication skills in German and English, written and verbal, which enable you to explain things in a clear way to experienced and unexperienced customers. Furthermore, you have a customer-minded attitude, good typing and multitasking skills.Lastly, you understand that basic computer knowledge is not enough for this position. You should have proven technical skills, good knowledge of operating systems and basic networking knowledge. Knowledge of back-up technology is a plus.Salary and BenefitsAn excellent opportunity to work in a multi-cultural environment and use your languages. You will work on a relatively new market, and you will manage your own designated number of clients. You will receive product and on-the-job training.The salary indication is 1700 euros gross a month + language allowance (100 euros/months).Please note that you must be in possession of a valid work permit for the Netherlands in order to apply for this position. Also, we are specifically looking for someone who lives in the vicinity of Eindhoven, Tilburg or Den Bosch. If you are interested in working in an international environment please send your cv to eindhoven@uniquemultilingual.com or for more information phone Paula van den Berg at 0031(0) 40 2395200. |
| German Technical Support Helpdesk Agent With Networking Knowledge OrganisatieOur client is a European Contact Center that provides support to companies that outsource their technical helpdesk or customer service desk. The service portfolio varies from marketing & sales support, logistics and fulfillment to technical helpdesk support and customer service. The company has successfully provided support in 11 languages to 16 European countries for the past 12 years.Job DescriptionAre you (near)native German and do you speak English fluently as well?We are looking for a Technical Customer Support Helpdesk Agent for the German speaking market.In this position you will be helping clients solve their problems with data backup devices, storage devices, removable storage products such as external drives, portable hard drives and other related products. You will be solving these problems by phone, by email or on the web board (on-line). Product training comes with the job, however experience in networking/storage devices is required!Job RequirementsYou have good troubleshooting skills and you are able to identify the customer's problem in a professional manner and as quickly as possible. Moreover, you have good communication skills in German and English, written and verbal, which enable you to explain things in a clear way to experienced and unexperienced customers. Furthermore, you have a customer-minded attitude, good typing and multitasking skills.Lastly, you understand that basic computer knowledge is not enough for this position. You should have proven technical skills, good knowledge of operating systems and basic networking knowledge. Knowledge of back-up technology is a plus.Salary and BenefitsAn excellent opportunity to work in a multi-cultural environment and use your languages. You will work on a relatively new market, and you will manage your own designated number of clients. You will receive product and on-the-job training.The salary indication is 1700 euros gross a month + language allowance (100 euros/months).Please note that you must be in possession of a valid work permit for the Netherlands in order to apply for this position. Also, we are specifically looking for someone who lives in the vicinity of Eindhoven, Tilburg or Den Bosch. If you are interested in working in an international environment please send your cv to eindhoven@uniquemultilingual.com or for more information phone Paula van den Berg at 0031(0) 40 2395200. |
| Customer Care (english - German) Venray Beschrijving: Company profile Customer Care (English - German) - Venray Would you like to work for a fast growing company who offers a great growth potential? Then this is the position you are looking for! We are looking for a Customer Care (English - German) in Venray for a company that is the larges Internet retailer in Europe! Responsibilities The company is the leading Internet retailer in Europe. They have achieved this with their high service low pricing business model. To support sales in the German market we are looking for an experienced customer care professional that is fluent in both German and English. As a Customer Care you are primary responsible for answering questions and support requests concerning running service and/or repair orders (via phone or email). You will report the statuses of repair orders per customer and create KPI's. You will be responsible for a clear, friendly, service-minded and pro-active communication towards the customer. Requirements * At least 1-2 years of relavant working experience * Computer knowledge: MS Office (mainly Access, Excel, Word, Outlook) * Fluent in German and English * Good and clear communication skills * Pro-active mentality * Serviceminded * Problemsolving * Teamplayer If you are not a native German speaker, please do not apply to this vacancy |
| Customer Service Specialist (native English) Beschrijving: For our customer in Nijmegen we are looking for a Customer Service Specialist (Native English) All patients receiving an anti-psychotic medication in the UK are required to be registered with one of the three current monitoring services. Activities for the position of Customer Service Specialist include, but are not limited to, data entry of patient and healthcare provider details, monitoring and data entry of patients' blood results, frequent telephone and email contact with pharmacists, doctors nurses and other care workers involved with the care of the patients and the handling of Adverse Events. Responsibilities: Ensuring a friendly and helpful attitude towards customers; Receiving inbound telephone calls from UK healthcare providers and re-direct, if applicable; Answering questions about patient data via telephone; Providing information and support to healthcare providers over the telephone and in writing; Handling new data received via telephone, fax or email according to working procedures; Performing follow-up communication with healthcare providers regarding (serious) adverse events; Ensuring that all telephone calls are logged in the appropriate call logs within the database; Facilitating the switch of patients to and from other monitoring services within the UK. Qualifications: Preferably degree in Medical or Social Science (University or HBO); Native English speaking and writing; Excellent communication skills (internal and external); Relevant working experience; A pro-active attitude; Ability to work both independently and with others; Ability to work well under pressure and while multi-tasking; Accuracy Flexibility Living in Nijmegen or the surroundings Availability of 32 40 hours per week |
