Customer Care Employee Dutch (hotel/tourism Industry)

Categorie: Banen
Bedrijf: Booking com BV
Beschrijving: As a customer care employee you will report to a Team Leader in customer care. As a customer care employee you are responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel. Main Responsibilities: * Handle pre and post reservation inquiries by phone, e-mails and fax; * Handle sales requests by phone and e-mail; * Modify, change and/or cancel existing reservations; * Outbound calls to hotels/guests to arrangement special requests; * Liaison between guest and hotel to resolve complaints; * Manage relationships with hotels by providing high levels of customer service and account management support.
Locatie: Amsterdam
Educatie: MBO
Uren: 32 - 40 uur
Datum: 2011-10-22

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