Customer Claims Associate French Speaking

Categorie: Andere FinanciÃ«n AdministratieandAccounting
Bedrijf: Newell Rubbermaid
Beschrijving: Customer Claims Associate, French speaking Newell Rubbermaid is a global marketer of consumer and commercial products that touch the lives of people where they live, work and play. We are committed to building consumer and commercial Brands That MatterTM while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation. Our globally recognized brands include Sharpie, Paper Mate, DYMO, EXPO, Waterman, Parker, Rolodex, IRWIN, LENOX, Rubbermaid, Graco, Calphalon, Goody, and Teutonia . For our dynamic European Financial Shared Service Centre we are currently looking for three Customer Claims Associate, French speaking based in Goirle, near Tilburg, Netherlands The Customer Claims Associate is responsible for the day to day solving of customer claims, relating to: pricing, quality issues, shortages/overages against delivery note, transportation issues, handling errors, system issues. Responsibilities: Resolution of customer claims, debit notes and disputes according to specified dispute registration and claims management procedures. Timely investigation of claims (with all relevant departments), debit notes or disputes and the gathering of all the information needed to approve/reject claims, debit notes and disputes based on investigation. Effective communication and collaboration between the functions of accounts receivable credit control, cash application, customer service, finance and the claims team. Digital filing of all completed claims forms, documentation and proof of deliveries. Timely issuing of credit notes according to the correct authorization schedule and accompanied by all required data. Collaborative communication between SSC AR, Sales, Finance, D&T, Quality, Warehouse, Customer Service. Effective root cause analysis. Qualifications English & French languages Excellent customer service skills Effective communicator, both written and verbal Quick thinker, able to negotiate and compromise Flexible and able to multi task Able to problem solve effectively Effective team player (able to backup colleagues and strive to achieve targets as a team Are you interested? If so, please apply by uploading your CV, via our online application tool by clicking on the application link on this site. Newell Rubbermaid and its Business Units are Equal Opportunity Employers and comply with applicable employment laws. M/F/D/V are encouraged to apply
Locatie: Tilburg/Goirle
Uren: Vast contract, onbepaalde tijd
Datum: 20-10-2011

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