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Service Delivery Manager

  • Categorie: Project Management
    Bedrijf: VistaPrint
    Beschrijving: About Vistaprint As a young and rapidly growing company Vistaprint is the global market leader for web-to-print solutions for micro-businesses and consumers ranging from business cards to XL-posters. Day by day we handle an order volume of more than 63,000 customer orders. Our key to success is a pronounced focus on our customer’s needs as well as technology & innovation. As a globally operating company we operate offices around the world and serve more than 11 million active customers in more than 120 countries. Sector, organization & department information The sector Manufacturing & Supply Chain Capabilities Development (MSC) is responsible for the introduction of new production platforms and technology as well as consistent, leaner processes and systems. The Fulfill Demand (FD) organization is responsible for building, maintaining and extending enterprise-wide manufacturing and supply chain capabilities. Through partnership with our manufacturing operations in Canada, The Netherlands and Australia FD provides the capabilities to transform millions or web orders received from 24 websites into tangible products shipped to our customers around the globe. MSC and FD are both located in Winterthur, Switzerland. This position is located in Venlo, 30% travel to CH, US and AU. Job Overview In this position you will lead the local cross-functional MSC team including process, software and system engineers, as well as project managers. You act as the primary MSC representative in the hosting production facility (Venlo) and you are the primary advocate for Venlo within MSC. You can oversee the MSC local portfolio, ensuring client delivery of all MSC managed projects. You will also promote the continuous improvement of productivity, service quality and client satisfaction. This position requires constant communication with European, US and/or Australian management teams and production facilities. This position will also require the manager and his team to support local production facility needs and align them with the global engineering standards, corporate direction and common performance metrics. The MSC Local Delivery Manager is member of the MSC management team, associated with the plant (client) management team and reports to the Head of Fulfill Demand. Candidate profile Personal & leadership skills: • Technical Degree (Masters, Bachelors, or equivalent) in engineering, management or science. Master’s degree preferred. MBA is advantageous; • Strong client focus – ability to operate at Business Owner level (ex. Senior Manager/Director/VP level.); • Demonstrates a breadth and depth of global operational service delivery management expertise; • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements; • Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment; • Strong commercial and financial awareness, impact and risk-benefit analysis; • Strong communicator at all levels. Needed: • Minimum 10 years experience in the engineering services industry in a global environment; • Minimum 5 years experience as a senior manager (Project Manager or Engineering/Production Manager) with direct reports and customer facing responsibilities; • Strong English and Dutch language skills. Recommended: • Work experience in the professional services industry ideally in a manufacturing environment; • Deep expertise in leading engineering teams across software, hardware and process disciplines and supporting clients on through oversight of project delivery tasks. Apply? Please sent your CV and motivation letter by using the 'Solliciteer nu' button below. Agency calls are not appreciated! Keywords: Service Delivery Manager, Vistaprint, Client, Productivity, Service Quality, Production Facilities, Global Engineering Standards, Manufacturing, Supply Chain Capabilities Development, Technology, Engineering, MBA, Technology, MT, Management Team, Engineer, Projectmanagement, Project Manager, Projectmanager, Consultant, Account Management, Accountmanagement, Software, Development, Research, Logistics, Grafimedia, Drukkerij, Graphics, WO, Universiteit, University, Matrix, Risk-benefit, Process, Services Industry, Venlo, Limburg, Eindhoven, Den Bosch, Weert, Roermond, Hightech, High tech, International, Internationaal Sector, organization & department information The sector Manufacturing & Supply Chain Capabilities Development (MSC) is responsible for the introduction of new production platforms and technology as well as consistent, leaner processes and systems. The Fulfill Demand (FD) organization is responsible for building, maintaining and extending enterprise-wide manufacturing and supply chain capabilities. Through partnership with our manufacturing operations in Canada, The Netherlands and Australia FD provides the capabilities to transform millions or web orders received from 24 websites into tangible products shipped to our customers around the globe. MSC and FD are both located in Winterthur, Switzerland. This position is located in Venlo, 30% travel to CH, US and AU. Job Overview In this position you will lead the local cross-functional MSC team including process, software and system engineers, as well as project managers. You act as the primary MSC representative in the hosting production facility (Venlo) and you are the primary advocate for Venlo within MSC. You can oversee the MSC local portfolio, ensuring client delivery of all MSC managed projects. You will also promote the continuous improvement of productivity, service quality and client satisfaction. This position requires constant communication with European, US and/or Australian management teams and production facilities. This position will also require the manager and his team to support local production facility needs and align them with the global engineering standards, corporate direction and common performance metrics. The MSC Local Delivery Manager is member of the MSC management team, associated with the plant (client) management team and reports to the Head of Fulfill Demand. Candidate profile Personal & leadership skills: • Technical Degree (Masters, Bachelors, or equivalent) in engineering, management or science. Master’s degree preferred. MBA is advantageous; • Strong client focus – ability to operate at Business Owner level (ex. Senior Manager/Director/VP level.); • Demonstrates a breadth and depth of global operational service delivery management expertise; • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements; • Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment; • Strong commercial and financial awareness, impact and risk-benefit analysis; • Strong communicator at all levels. Needed: • Minimum 10 years experience in the engineering services industry in a global environment; • Minimum 5 years experience as a senior manager (Project Manager or Engineering/Production Manager) with direct reports and customer facing responsibilities; • Strong English and Dutch language skills. Recommended: • Work experience in the professional services industry ideally in a manufacturing environment; • Deep expertise in leading engineering teams across software, hardware and process disciplines and supporting clients on through oversight of project delivery tasks. Apply? Please sent your CV and motivation letter by using the 'Solliciteer nu' button below. Agency calls are not appreciated! Keywords: Service Delivery Manager, Vistaprint, Client, Productivity, Service Quality, Production Facilities, Global Engineering Standards, Manufacturing, Supply Chain Capabilities Development, Technology, Engineering, MBA, Technology, MT, Management Team, Engineer, Projectmanagement, Project Manager, Projectmanager, Consultant, Account Management, Accountmanagement, Software, Development, Research, Logistics, Grafimedia, Drukkerij, Graphics, WO, Universiteit, University, Matrix, Risk-benefit, Process, Services Industry, Venlo, Limburg, Eindhoven, Den Bosch, Weert, Roermond, Hightech, High tech, International, Internationaal
    Locatie: Venlo
    Uren: Vast contract, bepaalde tijd
    Datum: 23-09-2011

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Magnify Service Delivery Manager
Service Delivery Manager 		Service Delivery Manager
Beschrijving: About Vistaprint As a young and rapidly growing company Vistaprint is the global market leader for web-to-print solutions for micro-businesses and consumers ranging from business cards to XL-posters. Day by day we handle an order volume of more than 63,000 customer orders. Our key to success is a pronounced focus on our customer’s needs as well as technology & innovation. As a globally operating company we operate offices around the world and serve more than 11 million active customers in more than 120 countries. Sector, organization & department information The sector Manufacturing & Supply Chain Capabilities Development (MSC) is responsible for the introduction of new production platforms and technology as well as consistent, leaner processes and systems. The Fulfill Demand (FD) organization is responsible for building, maintaining and extending enterprise-wide manufacturing and supply chain capabilities. Through partnership with our manufacturing operations in Canada, The Netherlands and Australia FD provides the capabilities to transform millions or web orders received from 24 websites into tangible products shipped to our customers around the globe. MSC and FD are both located in Winterthur, Switzerland. This position is located in Venlo, 30% travel to CH, US and AU. Job Overview In this position you will lead the local cross-functional MSC team including process, software and system engineers, as well as project managers. You act as the primary MSC representative in the hosting production facility (Venlo) and you are the primary advocate for Venlo within MSC. You can oversee the MSC local portfolio, ensuring client delivery of all MSC managed projects. You will also promote the continuous improvement of productivity, service quality and client satisfaction. This position requires constant communication with European, US and/or Australian management teams and production facilities. This position will also require the manager and his team to support local production facility needs and align them with the global engineering standards, corporate direction and common performance metrics. The MSC Local Delivery Manager is member of the MSC management team, associated with the plant (client) management team and reports to the Head of Fulfill Demand. Candidate profile Personal & leadership skills: • Technical Degree (Masters, Bachelors, or equivalent) in engineering, management or science. Master’s degree preferred. MBA is advantageous; • Strong client focus – ability to operate at Business Owner level (ex. Senior Manager/Director/VP level.); • Demonstrates a breadth and depth of global operational service delivery management expertise; • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements; • Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment; • Strong commercial and financial awareness, impact and risk-benefit analysis; • Strong communicator at all levels. Needed: • Minimum 10 years experience in the engineering services industry in a global environment; • Minimum 5 years experience as a senior manager (Project Manager or Engineering/Production Manager) with direct reports and customer facing responsibilities; • Strong English and Dutch language skills. Recommended: • Work experience in the professional services industry ideally in a manufacturing environment; • Deep expertise in leading engineering teams across software, hardware and process disciplines and supporting clients on through oversight of project delivery tasks. Apply? Please sent your CV and motivation letter by using the 'Solliciteer nu' button below. Agency calls are not appreciated! Keywords: Service Delivery Manager, Vistaprint, Client, Productivity, Service Quality, Production Facilities, Global Engineering Standards, Manufacturing, Supply Chain Capabilities Development, Technology, Engineering, MBA, Technology, MT, Management Team, Engineer, Projectmanagement, Project Manager, Projectmanager, Consultant, Account Management, Accountmanagement, Software, Development, Research, Logistics, Grafimedia, Drukkerij, Graphics, WO, Universiteit, University, Matrix, Risk-benefit, Process, Services Industry, Venlo, Limburg, Eindhoven, Den Bosch, Weert, Roermond, Hightech, High tech, International, Internationaal Sector, organization & department information The sector Manufacturing & Supply Chain Capabilities Development (MSC) is responsible for the introduction of new production platforms and technology as well as consistent, leaner processes and systems. The Fulfill Demand (FD) organization is responsible for building, maintaining and extending enterprise-wide manufacturing and supply chain capabilities. Through partnership with our manufacturing operations in Canada, The Netherlands and Australia FD provides the capabilities to transform millions or web orders received from 24 websites into tangible products shipped to our customers around the globe. MSC and FD are both located in Winterthur, Switzerland. This position is located in Venlo, 30% travel to CH, US and AU. Job Overview In this position you will lead the local cross-functional MSC team including process, software and system engineers, as well as project managers. You act as the primary MSC representative in the hosting production facility (Venlo) and you are the primary advocate for Venlo within MSC. You can oversee the MSC local portfolio, ensuring client delivery of all MSC managed projects. You will also promote the continuous improvement of productivity, service quality and client satisfaction. This position requires constant communication with European, US and/or Australian management teams and production facilities. This position will also require the manager and his team to support local production facility needs and align them with the global engineering standards, corporate direction and common performance metrics. The MSC Local Delivery Manager is member of the MSC management team, associated with the plant (client) management team and reports to the Head of Fulfill Demand. Candidate profile Personal & leadership skills: • Technical Degree (Masters, Bachelors, or equivalent) in engineering, management or science. Master’s degree preferred. MBA is advantageous; • Strong client focus – ability to operate at Business Owner level (ex. Senior Manager/Director/VP level.); • Demonstrates a breadth and depth of global operational service delivery management expertise; • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements; • Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment; • Strong commercial and financial awareness, impact and risk-benefit analysis; • Strong communicator at all levels. Needed: • Minimum 10 years experience in the engineering services industry in a global environment; • Minimum 5 years experience as a senior manager (Project Manager or Engineering/Production Manager) with direct reports and customer facing responsibilities; • Strong English and Dutch language skills. Recommended: • Work experience in the professional services industry ideally in a manufacturing environment; • Deep expertise in leading engineering teams across software, hardware and process disciplines and supporting clients on through oversight of project delivery tasks. Apply? Please sent your CV and motivation letter by using the 'Solliciteer nu' button below. Agency calls are not appreciated! Keywords: Service Delivery Manager, Vistaprint, Client, Productivity, Service Quality, Production Facilities, Global Engineering Standards, Manufacturing, Supply Chain Capabilities Development, Technology, Engineering, MBA, Technology, MT, Management Team, Engineer, Projectmanagement, Project Manager, Projectmanager, Consultant, Account Management, Accountmanagement, Software, Development, Research, Logistics, Grafimedia, Drukkerij, Graphics, WO, Universiteit, University, Matrix, Risk-benefit, Process, Services Industry, Venlo, Limburg, Eindhoven, Den Bosch, Weert, Roermond, Hightech, High tech, International, Internationaal
 		     Lees Meer »
Magnify Service Delivery Manager
Service Delivery Manager 		Service Delivery Manager
De Service Delivery Manager werkt voor de Business Unit Solutions. Een belangrijke dienst die vanuit deze unit wordt geleverd is de uitbesteding van infrastructuurbeheer. Binnen deze dienstverlening is de Service Delivery Manager eindverantwoordelijk voor de kwaliteit en effectiviteit in de uitvoering. De Service Delivery Manager staat voor het nal
 		     Lees Meer »

Service Delivery Manager
Beschrijving: About Vistaprint As a young and rapidly growing company Vistaprint is the global market leader for web-to-print solutions for micro-businesses and consumers ranging from business cards to XL-posters. Day by day we handle an order volume of more than 63,000 customer orders. Our key to success is a pronounced focus on our customer’s needs as well as technology & innovation. As a globally operating company we operate offices around the world and serve more than 11 million active customers in more than 120 countries. Sector, organization & department information The sector Manufacturing & Supply Chain Capabilities Development (MSC) is responsible for the introduction of new production platforms and technology as well as consistent, leaner processes and systems. The Fulfill Demand (FD) organization is responsible for building, maintaining and extending enterprise-wide manufacturing and supply chain capabilities. Through partnership with our manufacturing operations in Canada, The Netherlands and Australia FD provides the capabilities to transform millions or web orders received from 24 websites into tangible products shipped to our customers around the globe. MSC and FD are both located in Winterthur, Switzerland. This position is located in Venlo, 30% travel to CH, US and AU. Job Overview In this position you will lead the local cross-functional MSC team including process, software and system engineers, as well as project managers. You act as the primary MSC representative in the hosting production facility (Venlo) and you are the primary advocate for Venlo within MSC. You can oversee the MSC local portfolio, ensuring client delivery of all MSC managed projects. You will also promote the continuous improvement of productivity, service quality and client satisfaction. This position requires constant communication with European, US and/or Australian management teams and production facilities. This position will also require the manager and his team to support local production facility needs and align them with the global engineering standards, corporate direction and common performance metrics. The MSC Local Delivery Manager is member of the MSC management team, associated with the plant (client) management team and reports to the Head of Fulfill Demand. Candidate profile Personal & leadership skills: • Technical Degree (Masters, Bachelors, or equivalent) in engineering, management or science. Master’s degree preferred. MBA is advantageous; • Strong client focus – ability to operate at Business Owner level (ex. Senior Manager/Director/VP level.); • Demonstrates a breadth and depth of global operational service delivery management expertise; • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements; • Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment; • Strong commercial and financial awareness, impact and risk-benefit analysis; • Strong communicator at all levels. Needed: • Minimum 10 years experience in the engineering services industry in a global environment; • Minimum 5 years experience as a senior manager (Project Manager or Engineering/Production Manager) with direct reports and customer facing responsibilities; • Strong English and Dutch language skills. Recommended: • Work experience in the professional services industry ideally in a manufacturing environment; • Deep expertise in leading engineering teams across software, hardware and process disciplines and supporting clients on through oversight of project delivery tasks. Apply? Please sent your CV and motivation letter by using the 'Solliciteer nu' button below. Agency calls are not appreciated! Keywords: Service Delivery Manager, Vistaprint, Client, Productivity, Service Quality, Production Facilities, Global Engineering Standards, Manufacturing, Supply Chain Capabilities Development, Technology, Engineering, MBA, Technology, MT, Management Team, Engineer, Projectmanagement, Project Manager, Projectmanager, Consultant, Account Management, Accountmanagement, Software, Development, Research, Logistics, Grafimedia, Drukkerij, Graphics, WO, Universiteit, University, Matrix, Risk-benefit, Process, Services Industry, Venlo, Limburg, Eindhoven, Den Bosch, Weert, Roermond, Hightech, High tech, International, Internationaal Sector, organization & department information The sector Manufacturing & Supply Chain Capabilities Development (MSC) is responsible for the introduction of new production platforms and technology as well as consistent, leaner processes and systems. The Fulfill Demand (FD) organization is responsible for building, maintaining and extending enterprise-wide manufacturing and supply chain capabilities. Through partnership with our manufacturing operations in Canada, The Netherlands and Australia FD provides the capabilities to transform millions or web orders received from 24 websites into tangible products shipped to our customers around the globe. MSC and FD are both located in Winterthur, Switzerland. This position is located in Venlo, 30% travel to CH, US and AU. Job Overview In this position you will lead the local cross-functional MSC team including process, software and system engineers, as well as project managers. You act as the primary MSC representative in the hosting production facility (Venlo) and you are the primary advocate for Venlo within MSC. You can oversee the MSC local portfolio, ensuring client delivery of all MSC managed projects. You will also promote the continuous improvement of productivity, service quality and client satisfaction. This position requires constant communication with European, US and/or Australian management teams and production facilities. This position will also require the manager and his team to support local production facility needs and align them with the global engineering standards, corporate direction and common performance metrics. The MSC Local Delivery Manager is member of the MSC management team, associated with the plant (client) management team and reports to the Head of Fulfill Demand. Candidate profile Personal & leadership skills: • Technical Degree (Masters, Bachelors, or equivalent) in engineering, management or science. Master’s degree preferred. MBA is advantageous; • Strong client focus – ability to operate at Business Owner level (ex. Senior Manager/Director/VP level.); • Demonstrates a breadth and depth of global operational service delivery management expertise; • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements; • Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment; • Strong commercial and financial awareness, impact and risk-benefit analysis; • Strong communicator at all levels. Needed: • Minimum 10 years experience in the engineering services industry in a global environment; • Minimum 5 years experience as a senior manager (Project Manager or Engineering/Production Manager) with direct reports and customer facing responsibilities; • Strong English and Dutch language skills. Recommended: • Work experience in the professional services industry ideally in a manufacturing environment; • Deep expertise in leading engineering teams across software, hardware and process disciplines and supporting clients on through oversight of project delivery tasks. Apply? Please sent your CV and motivation letter by using the 'Solliciteer nu' button below. Agency calls are not appreciated! Keywords: Service Delivery Manager, Vistaprint, Client, Productivity, Service Quality, Production Facilities, Global Engineering Standards, Manufacturing, Supply Chain Capabilities Development, Technology, Engineering, MBA, Technology, MT, Management Team, Engineer, Projectmanagement, Project Manager, Projectmanager, Consultant, Account Management, Accountmanagement, Software, Development, Research, Logistics, Grafimedia, Drukkerij, Graphics, WO, Universiteit, University, Matrix, Risk-benefit, Process, Services Industry, Venlo, Limburg, Eindhoven, Den Bosch, Weert, Roermond, Hightech, High tech, International, Internationaal
 
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