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Customer Care Project Employee - Multiple Languages

  • Categorie: HospitalityandReizen
    Bedrijf: Booking com
    Beschrijving: Customer Care Employee - Multiple Languages Customer Care Project Employee - Multiple Languages Job DescriptionAs a customer care employee you will report to a Team Leader in customer care.As a customer care employee you are responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel. Main Responsibilities:* Handle pre and post reservation inquiries by phone, e-mails and fax;* Handle sales requests by phone and e-mail;* Modify, change and/or cancel existing reservations;* Outbound calls to hotels/guests to arrangement special requests;* Liaison between guest and hotel to resolve complaints;* Manage relationships with hotels by providing high levels of customer service and account management support. Requirements:* Excellent communication skills;* Excellent commercial selling skills;* Problem solving skills;* Experience with internet and hotel industry;* Sense of responsibility;* Independent and customer friendly.* Our ideal candidate is fluent in English and the language applied for;* MBO level or higher;* Available Full-time (40hrs) and flexible in your schedule to start on Monday, 24th of October What Booking.com will offer You!!!* A gross salary of EUR 1.700,- based on 40 hours;* International working environment;* Convenient office location in the center of Amsterdam;* 8% holiday money paid in May of every year;* 26 holidays per year on full time bases;* Monthly Bonus Plan 12% of your salary, based on set targets;* 20% Premium pay for hours worked after 7pm;* 60% Premium pay for hours worked on the Weekend;* 80% Premium pay for hours worked after 7pm on the Weekend;* Travel Allowance.Interested? Please upload your CV + MOTIVATION letter directly on our website www.booking.com/jobs
    Locatie: Amsterdam
    Uren: Vast contract, bepaalde tijd
    Datum: 27-09-2011

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