Agent Trade Ops

Categorie: Secretariaat
Bedrijf: RBS
Beschrijving: Job resides within the department Trade Operations NL. This is a part of the department Global Transaction Services NL and has been divided in four teams: Processing Team, Doc Tech Team, Client Services Team and Customer & Trade Advisory. The Onshore Organization Rotterdam is responsible for the settlement of Documentary Credits, Documentary Collections and Trade-related Guarantees and providing the client service. The majority of the transactions are processed in our offshore location Global Operations India (GOI). In NL the end-to-end processing of trade transactions take place for the benefit of especially selected relations to optimise the customer satisfaction with regard to above trade-related products and also the more complex transactions are processed (can be language related or the more client sensitive transactions). As a Agent Trade Ops you check if the processing in GOI is done within the agreed KPI’s to receive as soon as possible the output (letter, payment order) and deliver the output to our customer or a foreign bank. You monitor the whole process and keep an eye on the process and intervenes where bottlenecks are foreseen. You are the contact for GOI for transaction-related questions and problems. The activities include cost notes, postings, the administrative handling of decharges, the total processing of LC and Collections (not made by GOI to be processed), telephone and written advice on the treatment and progress of all Trade products (guarantees, letters of credit and Collections) to national and international wholesale customers, foreign banks and specific internal customers. The difference between the agent and the agent on level 5 is that the agent level 6 processes and has knowledge of all Trade products. Level 5 limits the agent's advice and editing of any two products. This is a generic job, the employee who performs this function can be used in the Client Services team or the processing team. Knowledge of business administration at MBO level Knowledge of Letters of Credit, Collections and Guarantees, international payments. Knowledge of the RBS organization, the Trade Ops, GOI and other key departments for the department. Knowledge of relevant internal processes, procedures / guidelines and regulations within the department and work-related computer systems. Good knowledge of English for advice and communication with internal and external customers. Please apply via the link below. For more information you can contact leenze.legrand@rbs.co.uk (Resource Consultant) or by telephone via 0031 68 363 5503. More information: please have a look at the job description
Locatie: Rotterdam
Uren: Vast contract, onbepaalde tijd
Datum: 06-09-2011

Lees verder

Senior Agent Guarantees
Beschrijving: The function is executed within the Trade Operations NL department as part of Global Transaction Services NL. The department consists out of four teams: Processing Team, Doc Tech Team, Client Services Team en Customer & Trade Advisory. The onshore organization in Rotterdam is responsible for handling documentary credits, documentary collections and guarantees. Also direct customer service is offered for the top end of the corporate business segment. Most operational tasks are performed by Global Operations India (GOI) in Chennai. In Rotterdam, all complex or sensitive transactions are handled as well as transactions that cannot be off-shored due to language requirements. As a Senior Agent Guarantees you handle standard and complex guarantees autonomously. You check bankguarantees on text content and from a legal perspective. All within set timelines and according to our quality standards. You handle requests regarding bank guarantees (requests, claims, advices, changes and discharges) timely and correctly according to current ICC/AIM rules and regulations. You do all that’s necessary to provide clients, and or other bankâ€™s a correct bank guarantee. You approve or reject the claim with all the administrative tasks associated therewith, (the payment order or communicate the (cause of) rejection). Assess bank guarantees according to regulations and communicate changes/approval, towards the client Handle advice guarantees in accordance with applicable guidelines. Assess the expiring of bank guarantees based on available documentation. Handle questions and complaint from customers. Examine incoming service requests (inquiries, complaints and claims) and acting on it within the timelines. Consult the Specialist if necessary on highly complex issues. Control both the workof other agents and guarantee the work of fellow senior agents. Knowledge of business administration on a MBO/HBO level; Profound knowledge of corporate lending. In Particular bank guarantees, the legal aspects thereof and the current regulatory framework. Profound knowledge of procedures and administrative systems. Profound knowledge of the RBS organization. Knowledge-coach for agents. Uses at least three languages in communication with clients and other stakeholder (English and Dutch are required). Please apply via the link below. For more information you can contact leenze.legrand@rbs.co.uk (Resource Consultant) or by telephone via +31 (0)20 464 8107

Trade Marketeer
Beschrijving: Als Trade Marketeer beheer jij je eigen label en bent verantwoordelijk voor het gehele jaarplan en het behalen van de commerciele doelstellingen. Jij bent de schakel tussen inkoop en distributie. Met jouw analytische inzicht en sterke persoonlijkheid weet jij aan te sturen op targets en omzet.

Callcenter Agent (inbound En Outbound) Voor Cirrus In De Regio Den Haag/rotterdam/leiden/zoetermeer
Beschrijving: Als callcenter agent kun je op verschillende afdelingen worden ingezet. Dit is afhankelijk van jouw kwaliteiten. Indien je meer over een administratief profiel beschikt dan past het werken op een inbound klantenservice wellicht het beste bij jou. Indien je het echter leuker vindt om een product te verkopen dan past een outbound commerciÃ«le functie beter bij jouw profiel. Eventueel is een combinatie van verkoop en administratief ook nog een mogelijkheid op een inbound retentie afdeling. Cirrus beschikt dus over verschillende vacatures en daar zit voor jou vast wel een interessante functie tussen.

Zoek Jij Een Flexibele Baan? Word Dan Contact Agent Bij Het Leukste Callcenter Van Den Bosch!
Beschrijving: Als Contact Agent ben je de belangrijkste schakel tussen onze opdrachtgevers en hun nieuwe klanten. In deze functie voorzie je klanten van telefonisch advies over diverse producten en diensten zoals telecom, boekenclubs, energiemaatschappijen en loterijen. Uiteraard zorgt jouw enthousiasme ervoor dat je nieuwe klanten werft, waardoor je aantrekkelijke incentives kunt verdienen. Daarnaast bieden wij je: Een open bedrijfscultuur; De mogelijkheid om je werktijden zelf in te delen; Veel variatie in projecten; Goede arbeidsvoorwaarden; Het opdoen van relevante commerciÃ«le werkervaring; Regelmatig gezellige borrels en feesten.

International Call Agent (native English Pt/ft)
Beschrijving: As an International Agent you will be calling businesses and consumers in countries throughout the world gathering market research data for major international companies. You'll never have to sell anything. One important point is that you do not have to sell anything over the phone,you will only interview people.