Background In Tourism Native German And Fluent In English And Dutch? Reservation Agent

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OrganisatieWell known International company in the tourism sector.For more information contact us at 06-18639458 or emaIl rotterdam@uniquemultilinguel.comJob Description1. Answer incoming QA calls as well as the business overflow calls.2. Assist management, staff and co-workers with problem resolution and policy clarification.3. Assist reservations agents with the effort to improve service levels by identifying ongoing training needs including customer services and sales skills.4. Coach staff in using resources, providing excellent customer service, and sales.5. Resolve problems and answer questions forwarded via email, mail or fax by internal staff and external customers.6. Maintain and communicate changing policies and promotional offers to Reservations staff. Keep accurate staff manuals.7. Serve as primary resource for special projects, including crisis lines.8. Assist manager for process of screening, interviewing and selecting new hires.Job Requirements Post secondary education preferred (MBO) Native German and fluent in Dutch and English Telephone sales center experience a plus Good communication skills Reliable, professional, and customer service oriented. supervisor experience Ability to work independently in a demanding environmentPlease note that for this position Dutch, German and English are all 3 a mustSalary and BenefitsThis position is specifically for candidates who would like to work for a well known international company and using their languages. The company offers possibilties to grow.
ROTTERDAM
Middelbaar beroepsonderwijs (MBO, MEAO ..)
39

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Background In Tourism Native German And Fluent In English And Dutch? Reservation Agent
OrganisatieWell known International company in the tourism sector.For more information contact us at 06-18639458 or emaIl rotterdam@uniquemultilinguel.comJob Description1. Answer incoming QA calls as well as the business overflow calls.2. Assist management, staff and co-workers with problem resolution and policy clarification.3. Assist reservations agents with the effort to improve service levels by identifying ongoing training needs including customer services and sales skills.4. Coach staff in using resources, providing excellent customer service, and sales.5. Resolve problems and answer questions forwarded via email, mail or fax by internal staff and external customers.6. Maintain and communicate changing policies and promotional offers to Reservations staff. Keep accurate staff manuals.7. Serve as primary resource for special projects, including crisis lines.8. Assist manager for process of screening, interviewing and selecting new hires.Job Requirements Post secondary education preferred (MBO) Native German and fluent in Dutch and English Telephone sales center experience a plus Good communication skills Reliable, professional, and customer service oriented. supervisor experience Ability to work independently in a demanding environmentPlease note that for this position Dutch, German and English are all 3 a mustSalary and BenefitsThis position is specifically for candidates who would like to work for a well known international company and using their languages. The company offers possibilties to grow.

Internal Communication Specialist Native English Speaker With Excellent Dutch
OrganisatieA professional International companyJob DescriptionYou will provide support at a operational but also tactical level in all internal communication activities. You will also have a role of coordination in organising, internal events and internal company magazines.Your will be responsible for providing an internal Communication year plan (including planning of activities), synchronize activities with external communication.Also, providing an annual planning of all internal communication activities and keeps this up-to-date is part of your main tasks.You enjoy organising special internal events and this will be on request of the management.You are curious and like to gather news and ensure the organization stays informed about the latest developments. One of your responsibilities will be to coordinate all input for electronic (and printed) internal newsletters, editing and takes care of production in liaison with printer. You will provide input for the communication budget and work with Directors from each territory worldwide to understand specific needs for internal communication and aid in developing programs for fulfilling those needs.You must be able to effectively work with departments throughout the company for information exchange and promote internal communication and support worldwide; Part of the job will be to coordinate and execute an employee satisfaction survey every two years and report results to the management. Job RequirementsYou have/are a : Relevant bachelor degree in Communications A (near)-native speaker with excellent language skills in American-English (both written and spoken) (Your application will not be considered if you do not meet this requirement) Excellent Dutch language skills both written and spoken 2-4 years relevant experience in a communication position with emphasis on internal communication Able to work independently and pro-actively Strong planning skills and able to monitor progress Excellent knowledge of MS Office Salary and BenefitsA competitive salary depending on work experience. We offer you a young motivated international work envrionment where you will be able to develop yourself.

Orderdesk Employee Native German
OrganisatieInternational organisationJob DescriptionOur client is an international organisation active in telecommunication worldwide. The position is available at the Customer Management department which is the interface between the customer and the service operations center regarding deliveries. The goal is to ensure fulfillment of customer spare part request is taking place timely with a proper balance between costs and quality. Main goal is to have the proper part delivered at the proper location within the agreed lead-time.Customers can be end-customers or internal customer.You will be responsible for a group of German speaking customers, who are either end-customers or internal customers. On a yearly basis the EMEA organization processes around 300.000 spare part requests.Working location is Rijen The Netherlands. When being able to work independently also a flex-working concept is used, in which working from home for a set number of hours per week is possible for agreed activities.Main responsibilities:Booking of requests in the system. For emergency orders outside office hours this needs to take place on call-out basis. Managing backlog mgt processes. Managing the Reverse Logistics process to ensure spare parts that need to be returned are returned timely.This by registering Pick Up requests in the system and reminding customers on sending the part(s) back.Handling issues / questions sent in by customers, logistic parties (TNT, Micodo etc) and internal departments.Discrepancy handling on Faulty Inbound process. Manual RMA line adaptation activities.Also, specific reporting activities are required.Job RequirementsEducation / working level has to be at least on MBO level. A completed HBO level study in Logistics is a pre. Experience in order management processes in a logistics environment is also a pre. We are looking for a result-oriented person who shows initiative, and who has a flexible attitude. A key skill is a proven precise and punctual way of working where a proper balance is in place between quality and quantity. Furthermore, you will be working in a team of international co-workers, in which you need to be able to share information, ideas and knowledge.As this job is focusing on the German market expressing oneself both verbally and in writing in fluent German language is a real must. Preferably native German. The company language is English, Dutch is not required.Salary and BenefitsA fulltime position in a highly dynamic environment, and the opportunity to learn a lot about logistics processes within an international setting.

Do You Speak Fluent Italian And English And Do You Have A Customer Service Background?
OrganisatieEuropean manufacturing company located in Moerdijk. (30 minutes by car from Rotterdam)Job DescriptionThe Italian Customer Service Representative is responsible for the South-European market.- Visiting of exhibitions- Edits orders received for price and nomenclature- Informs customer of unit prices, shipping date, cube of orders, anticipated delays,and any additional information needed by customer- Writes or types order form, or enters data into computer, to determine total cost for customer- Records or files copy of orders received according to expected delivery date.- Checks inventory control and notifies stock control departments of orders that would deplete stock- Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates- Prepares shipping documents such as bill of lading, processes PODs for International orders- Recommends type of packing or labeling needed on order- Expedites shipment through freight forwarders, shipping companies- Receives and checks customer complaints- Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments- Processes personalized orders to Production, Planning and Silk Screen departments- Attempts to sell additional merchandise to customer.- Maintains files, compiles statistics and prepares various reports for management- Understands the language of International Business, including Letters of Credit, Proforma, CAD's (Cash against documents), and Certificate of origin.Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experienceJob RequirementsThe Customer Service Representative must:- be service orientated - implement partnership - think with the customer - always be looking for solutions- at least 2 years work experience in a similar role- Excellant knowledge of the Italian and English language (oral and written)- Dutch is the internal language so this is a plus- Own car is preferablePlease note that you can only apply for this position if you live in the Netherlands and if you have a valid work permit.Salary and BenefitsFor more information please contact Yvet Sluiter from Unique Multilingual at 06-48281951 or send an e-mail to yvet.sluiter@uniquemultilingual.com