Itil® V3 Intermediate: Service Strategy Uk Examen
- Kwaliteit andProjectmanagement
Twice
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:- Service Strategy Principles- Defining services and market spaces- Conducting Strategic Assessments- Financial Management- Service Portfolio Management- Managing demand- Driving strategy through the Service Lifecycle- Understanding Critical Success Factors and risks.In addition the training for this certification should include examination preparation, including a mock examination opportunity.DoelgroepThe main target group for the ITIL Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, C
Open inschrijving;
MBO+;
0.2
Lees verder
| Itil® V3 Intermediate Service Strategy Lifecycle De ITIL® v3 Intermediate Service Strategy cursus bouwt voort op de basiskennis die tijdens de ITIL® v3 Foundation cursus is verkregen. Het is een praktijkgerichte opleiding voor deelnemers die willen doorgroeien naar de rol van Service Manager, die de taak krijgt processen en activiteiten binnen de Service Design Lifecycle te managen en te besturen. De training is interessant voor managers, team leiders, proceseigenaren, ICT consultants en ICT professionals, die werken in of betrokken zijn bij het managen, besturen, coördineren, integreren en/of implementeren van ITIL® v3 Service Design Lifecycle processen en activiteiten. De opleiding bereidt u voor op het APMG e |
| Itil® V3 Intermediate: Service Strategy De Information Technology Infrastructure Library (ITIL®) is een verzameling best practices op het gebied van IT Service Management. De eerste versie van ITIL® uit de jaren tachtig is in 2001 opgevolgd door versie 2. In de loop van 2007 is versie 3 geïntroduceerd. De nieuwe set ITIL® v3-literatuur bestaat uit vijf kernboeken: Service Strategy, Service Design, Service Transition, Service Operation en Continual Service Improvement. In deze nieuwe ITIL®-boeken staat de aansluiting van de IT bij de business centraal. De focus ligt op de continue verbetering van de dienstverlening en het op orde krijgen van de Service Lifecycle. In deze lifecycle module krijgt u inzicht hoe u op strategisch n |
| Itil® V3 Intermediate: Service Operation Uk Examen Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:- Introduction to Service Transition- Service Transition Principles- Management and control of all Service Transition activities- Service Transition Related activities around communications, commitment and organisational change- Organising Service Transition- Control and coordination of Service Transition technology related activities- Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.DoelgroepThe main target group for the ITIL® Expert Qualification: Service Operat |
| Itil® V3 Intermediate: Service Transition Uk Examen Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Introduction to Service Transition - Service Transition Principles - Management and control of all Service Transition activities - Service Transition Related activities around communications, commitment and organisational change - Organising Service Transition - Control and coordination of Service Transition technology related activities- Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.DoelgroepThe main target group for the ITIL® Expert Qualification: Service |
| Itil® V3 Intermediate: Continual Service Improvement Uk Examen Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:- Introduction to Continual Service Improvement- Continual Service Improvement Principles- Continual Service Improvement Process- Continual Service Improvement Methods and Techniques- Organisation for Continual Service Improvement- Technology for Continual Service Improvement- Implementation Considerations- Critical success factors and risksIn addition the training for this certification should include examination preparation, including a mock examination opportunity.DoelgroepThe main target group for the ITIL Intermediate Qualificat |
| Itil® V3 Intermediate Service Offerings And Agreements (inclusief Examen) Opleidingsdetails Doelstellingen Tijdens de opleiding gaat u in op de details van Service Offerings and Agreements. U gaat dieper in op de operationele aspecten van de processen en u leert deze praktijkgericht uit te voeren. De opleiding stoomt u klaar voor het inbegrepen examen en brengt u een stap dichterbij de ITIL® v3 Service Expert certificering. Doelgroep De opleiding is interessant voor teamleiders, proceseigenaren en beheerders die betrokken zijn bij het managen, coördineren en uitvoeren van beheeractiviteiten op het gebied van Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management en Fin |