Itil® V3 Intermediate: Operational SupportandAnalysis Examen
- Kwaliteit andProjectmanagement
Twice
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Service Management as a Practice - Service Operation Principals - Processes across the Service Lifecycle pertaining to the capability of Operational Support and Analysis - Specific emphasis on the Service Operation Lifecycle processes and roles included in: • Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service • Incident Management which has the capability to bring services back to
Open inschrijving;
MBO+;
0.2
Lees verder
| Itil V3 Intermediate Operational SupportandAnalysis ITIL V3 OPERATIONAL SUPPORT & ANALYSIS Binnen de certificering van ITIL® V3 worden vier niveaus onderscheiden: Foundation, Intermediate, Expert en Master. Deze training maakt deel uit van het Intermediate niveau van de ITIL® certificering en is één van de zogenaamde Capability Modules van de certificeringmethodiek. Met het behalen van dit examen behaalt u 4 credits en bent u dus een stap verder in uw ITIL® certificering. Een uitgebreide toelichting op de certificeringmethodiek van ITIL® kunt u terugvinden op www.itil.nl. Uw profiel Bent u werkzaam als incidentmanager, problem manager, service (level) manager of bent u actief binnen de service desk? Bent u |
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