Associate Customer Service Italy

Categorie: Banen
Bedrijf: Novelle uitzendorganisatie B V
Beschrijving: Voor een zeer internationaal georiÃ«nteerd bedrijf zijn we op zoek naar een Customer Service medewerker. Je spreekt de volgende taal vloeiend en dan bedoelen we Native speakers;Italiaans. Omdat de voertaal binnen het bedrijf Engels is, is de functieomschrijving in het Engels: Position Specific Tasks Ensures that our internal and external customers are taken care of according to the companies policies and procedures Ensures orders are processed according to customer instruction and conditions Provides excellent customer and product service; ensures customers are satisfied Processing of sales orders on a daily basis Monitoring shipments and pro-actively respond on potential issues Handle and resolve customer complaintsHandle and resolve service and transport issues Coordinate and execute return processDevelop and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc andthe ABR departments) Develop and maintain good relationship with (local) service providers Stock monitoring Local Service Providers Represent Customer Service in cross functional project teams Ensure country specific support during business hours including call handling Within self-steering teams responsible for the day-to-day business Provide back-up support within self-steering teams Identify process improvements Provide input for the monthly country KPIs Ensure knowledge of GMP/GDP and job related training is up to date Italian: We are looking for a native speaker.
Locatie: Breda
Educatie: HBO
Uren: 32 - 40 uur
Datum: 2011-10-22

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