Manager Kwaliteit Training En Controle
- Categorie: Banen
Bedrijf: Contact2Value B V
Beschrijving: Contact2Value B.V. behartigt een groot gedeelte van de outbound klantcontacten voor opdrachtgever CanalDigitaal. In totaal kijken meer dan 1 miljoen Nederlanders via CanalDigitaal naar alle Nederlandse publieke en commerciële omroepen via de ASTRA-satelliet. De markt voor digitale ontvangst van radio- en televisiekanalen (HDTV) is sterk groeiende en daarmee ook onze organisatie. Wij zoeken per direct een ervaren Manager KTC, die veel ervaring binnen de klantcontact branche heeft en als geen ander weet wat ervoor nodig is om binnen een contactcenter te zorgen voor goede kwaliteit en bereikbaarheid. De werkzaamheden zullen vanuit ons kantoor in Hilversum worden verricht. Als manager KTC stuur je het KTC team (10 personen) aan, dat bestaat uit twee units, welke verantwoordelijk zijn voor de kwaliteit en bereikbaarheid van de contactcenters. Alle informatie voor CS medewerkers wordt door dit team verzorgt. Naast de medewerkers van het KTC team werk je nauw samen met de Project Coördinator en de Business Analist om je doelstellingen te behalen. De doelstelling van de afdeling KTC is het optimaliseren van de klantenservice in de meest denkbare brede zin van het woord met als doel een zo hoog mogelijke klanttevredenheid onder abonnees van CanalDigitaal. Werkzaamheden en verantwoordelijkheden, onder andere: - Opstellen van de project documentatie zoals een Business Case en Project Plan. - Zelfstandig kunnen initiëren van verbeteracties (Customer Service projecten). - Opstellen van voortgang rapportages. - Het verhogen van de kwaliteit en KTO- en NPS score. - Analyseren van resultaten en communicatie met opdrachtgever.
Locatie: Hilversum
Educatie: WO
Uren: 32 - 40 uur
Datum: 2011-10-22
Lees verder
| Training: Data GovernanceandData Kwaliteit Voor Solvency Ii Data training: 23 & 30 september 2011 en 7 & 14 december 2011 Krijg volledige controle over uw data Per oktober 2012 moeten verzekeraars voldoen aan de Solvency II regelgeving. Om hieraan te voldoen moet er nog veel werk verricht worden! De ervaring uit het verleden leert dat de data kwaliteit een groot knelpunt vormt. Ga aan de slag met Solvency II en krijg volledige controle over uw data! Speerpunten van de training Data Governance Kansen van Solvency II op de waardecreatie Data Governance Projectaanpak voor data kwaliteit Reality Solvency II Game 12 PE punten van het NIVRA bij volledige deelname Voor wie?Bestemd voor professionals die werkzaam zijn in de verzekeri |
| Manager Kwaliteit Beschrijving: Functie omschrijving manager kwaliteit Als Manager Kwaliteit binnen de grootste unit Groepsdetachering ben je verantwoordelijk voor de borging van de kwaliteit van een gehele productgroep binnen de Automotive Branche. De producten door de medewerkers geassembleerd in meerdere assemblage lijnen. Voor deze assemblage zijn door de klant specifieke procedures, assemblageprotocollen en kwaliteitsinstructies opgesteld. Jouw focus ligt op het leiden van een veranderingsproces langs de uitgangspunten van lean manufacturing en werkplekorganisatie. Daarbij werk je zeer nauw samen met de kwaliteitsafdeling van klant en ben je sparringpartner van Engineering. Je geeft leiding aan een aantal kwaliteitsmedewerkers en werkt nauw samen met de werkleiding van de assemblagelijnen. Taken en verantwoordelijkheden manager kwaliteit * Leidinggeven aan een aantal kwaliteitsmedewerkers van de groepsdetachering * Verantwoordelijkheid dragen voor de kwaliteitsborging van het assemblageproces * Implementeren van lean manufacturing en de 5S-methode * Leiden van een veranderingsproces naar een cultuur die gericht is op continue verbetering * Realiseren van kostenreductie * Advisering op het gebied van productkwaliteit en technische toepassingen * Advisering op het gebied van efficiënt en ergonomisch assembleren |
| Trade Marketing Training Manager Beschrijving: The Vlisco Group is a company with an exciting story to tell. For the past 165 years, Vlisco has created high-end and highly desired textiles, which have become part of the vibrant culture of West and Central Africa. Currently Vlisco Group has four brands in it’s portfolio: Vlisco, Woodin, Uniwax and GTP. Design, Fashion, Creativity, Innovation and Quality are the overall brand values. With headquarters in Holland, production facilities in Holland, Ivory Coast and Ghana, numerous local commercial organizations and around 2.400 employees, Vlisco Group is expanding and looking for candidates who can contribute to the ambitious growth plans for the near future. Individuals who feel at home in our International culture and can relate to the dynamic and creative nature of our business. Individuals who themselves have a story to tell. For our Trade Marketing Department we are looking for a As a training manager you will be organizing and managing the various training & development programs within the Trade Marketing department of Vlisco. You will be based in Amstelveen, reporting to the Trade Marketing Director. You will play an important role in the Trade Marketing department, with active participation in the comprehension and implementation of the strategy by global and local teams based in all countries of activities of Vlisco. You will be office-based, but also expected to travel between company sites or to training venues such as hotels and conference centers. Travelling to and on the African continent is an important part of your job. As Trade Marketing Training Manager you will have responsibility for ensuring staff gain and develop the commercial skills they need to carry out their jobs effectively. This involves designing and coordinating training to cover both the organisation's current and future needs. With the objective of delivering capabilities for the successful activation of the TM strategy. Your main tasks (but not limited to) will consist of: • Consulting with other managers to identify commercial training needs and develop suitable course contents. And to take initiatives of propositions for training programs • Drawing up an overall training plan, as an important part of the TM strategy • Planning all training programs • Managing a training budget • Providing yourself the training course (no external providers) • Evaluating the success of the programs • Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment • Helping line managers to solve specific training problems, either on a one-to-one basis or in groups Requirements • Degree in relevant fields linked to this position, with a minimum of 3 – 5 years experience, with possibly background or comprehension of marketing and sales stakes in a high competitive market environment • Fluent in English and French, Dutch can be an advantage • Excellent communication skills and very high capacity in motivating working teams • Strong ability for working in and understand multicultural and African environment, or emerging countries • The ability to relate to staff at all levels • The ability to encourage and motivate people • High level of professionalism • Organizational skills and the ability to plan ahead and manage your time • The ability to write reports, keep records, and work within budgets • Computer skills Working at Vlisco We are offering a fulltime position, with flexible hours and an excellent remuneration package within a dynamic, emerging market. Applying If you are interested, please press the 'Solliciteer nu' button below to send us your application. An assessment can be part of the recruitment procedure. Agency calls are not appreciated. Keywords: Training Manager, Trainer, Coach, Cursusleider, Training, Sales, Commercieel, Commercie, Salesmanagement, Marketing, Trade Marketing, Planning, Planner, Vlisco, Helmond, Eindhoven, Tilburg, Breda, Noord-Brabant, Gelderland, Limburg. As a training manager you will be organizing and managing the various training & development programs within the Trade Marketing department of Vlisco. You will be based in Amstelveen, reporting to the Trade Marketing Director. You will play an important role in the Trade Marketing department, with active participation in the comprehension and implementation of the strategy by global and local teams based in all countries of activities of Vlisco. You will be office-based, but also expected to travel between company sites or to training venues such as hotels and conference centers. Travelling to and on the African continent is an important part of your job. As Trade Marketing Training Manager you will have responsibility for ensuring staff gain and develop the commercial skills they need to carry out their jobs effectively. This involves designing and coordinating training to cover both the organisation's current and future needs. With the objective of delivering capabilities for the successful activation of the TM strategy. Your main tasks (but not limited to) will consist of: • Consulting with other managers to identify commercial training needs and develop suitable course contents. And to take initiatives of propositions for training programs • Drawing up an overall training plan, as an important part of the TM strategy • Planning all training programs • Managing a training budget • Providing yourself the training course (no external providers) • Evaluating the success of the programs • Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment • Helping line managers to solve specific training problems, either on a one-to-one basis or in groups Requirements • Degree in relevant fields linked to this position, with a minimum of 3 – 5 years experience, with possibly background or comprehension of marketing and sales stakes in a high competitive market environment • Fluent in English and French, Dutch can be an advantage • Excellent communication skills and very high capacity in motivating working teams • Strong ability for working in and understand multicultural and African environment, or emerging countries • The ability to relate to staff at all levels • The ability to encourage and motivate people • High level of professionalism • Organizational skills and the ability to plan ahead and manage your time • The ability to write reports, keep records, and work within budgets • Computer skills Working at Vlisco We are offering a fulltime position, with flexible hours and an excellent remuneration package within a dynamic, emerging market. Applying If you are interested, please press the 'Solliciteer nu' button below to send us your application. An assessment can be part of the recruitment procedure. Agency calls are not appreciated. Keywords: Training Manager, Trainer, Coach, Cursusleider, Training, Sales, Commercieel, Commercie, Salesmanagement, Marketing, Trade Marketing, Planning, Planner, Vlisco, Helmond, Eindhoven, Tilburg, Breda, Noord-Brabant, Gelderland, Limburg. |
| Trade Marketing Training Manager Beschrijving: The Vlisco Group is a company with an exciting story to tell. For the past 165 years, Vlisco has created high-end and highly desired textiles, which have become part of the vibrant culture of West and Central Africa. Currently Vlisco Group has four brands in it’s portfolio: Vlisco, Woodin, Uniwax and GTP. Design, Fashion, Creativity, Innovation and Quality are the overall brand values. With headquarters in Holland, production facilities in Holland, Ivory Coast and Ghana, numerous local commercial organizations and around 2.400 employees, Vlisco Group is expanding and looking for candidates who can contribute to the ambitious growth plans for the near future. Individuals who feel at home in our International culture and can relate to the dynamic and creative nature of our business. Individuals who themselves have a story to tell. For our Trade Marketing Department we are looking for a As a training manager you will be organizing and managing the various training & development programs within the Trade Marketing department of Vlisco. You will be based in Amstelveen, reporting to the Trade Marketing Director. You will play an important role in the Trade Marketing department, with active participation in the comprehension and implementation of the strategy by global and local teams based in all countries of activities of Vlisco. You will be office-based, but also expected to travel between company sites or to training venues such as hotels and conference centers. Travelling to and on the African continent is an important part of your job. As Trade Marketing Training Manager you will have responsibility for ensuring staff gain and develop the commercial skills they need to carry out their jobs effectively. This involves designing and coordinating training to cover both the organisation's current and future needs. With the objective of delivering capabilities for the successful activation of the TM strategy. Your main tasks (but not limited to) will consist of: • Consulting with other managers to identify commercial training needs and develop suitable course contents. And to take initiatives of propositions for training programs • Drawing up an overall training plan, as an important part of the TM strategy • Planning all training programs • Managing a training budget • Providing yourself the training course (no external providers) • Evaluating the success of the programs • Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment • Helping line managers to solve specific training problems, either on a one-to-one basis or in groups Requirements • Degree in relevant fields linked to this position, with a minimum of 3 – 5 years experience, with possibly background or comprehension of marketing and sales stakes in a high competitive market environment • Fluent in English and French, Dutch can be an advantage • Excellent communication skills and very high capacity in motivating working teams • Strong ability for working in and understand multicultural and African environment, or emerging countries • The ability to relate to staff at all levels • The ability to encourage and motivate people • High level of professionalism • Organizational skills and the ability to plan ahead and manage your time • The ability to write reports, keep records, and work within budgets • Computer skills Working at Vlisco We are offering a fulltime position, with flexible hours and an excellent remuneration package within a dynamic, emerging market. Applying If you are interested, please press the 'Solliciteer nu' button below to send us your application. An assessment can be part of the recruitment procedure. Agency calls are not appreciated. Keywords: Training Manager, Trainer, Coach, Cursusleider, Training, Sales, Commercieel, Commercie, Salesmanagement, Marketing, Trade Marketing, Planning, Planner, Vlisco, Helmond, Eindhoven, Tilburg, Breda, Noord-Brabant, Gelderland, Limburg. As a training manager you will be organizing and managing the various training & development programs within the Trade Marketing department of Vlisco. You will be based in Amstelveen, reporting to the Trade Marketing Director. You will play an important role in the Trade Marketing department, with active participation in the comprehension and implementation of the strategy by global and local teams based in all countries of activities of Vlisco. You will be office-based, but also expected to travel between company sites or to training venues such as hotels and conference centers. Travelling to and on the African continent is an important part of your job. As Trade Marketing Training Manager you will have responsibility for ensuring staff gain and develop the commercial skills they need to carry out their jobs effectively. This involves designing and coordinating training to cover both the organisation's current and future needs. With the objective of delivering capabilities for the successful activation of the TM strategy. Your main tasks (but not limited to) will consist of: • Consulting with other managers to identify commercial training needs and develop suitable course contents. And to take initiatives of propositions for training programs • Drawing up an overall training plan, as an important part of the TM strategy • Planning all training programs • Managing a training budget • Providing yourself the training course (no external providers) • Evaluating the success of the programs • Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment • Helping line managers to solve specific training problems, either on a one-to-one basis or in groups Requirements • Degree in relevant fields linked to this position, with a minimum of 3 – 5 years experience, with possibly background or comprehension of marketing and sales stakes in a high competitive market environment • Fluent in English and French, Dutch can be an advantage • Excellent communication skills and very high capacity in motivating working teams • Strong ability for working in and understand multicultural and African environment, or emerging countries • The ability to relate to staff at all levels • The ability to encourage and motivate people • High level of professionalism • Organizational skills and the ability to plan ahead and manage your time • The ability to write reports, keep records, and work within budgets • Computer skills Working at Vlisco We are offering a fulltime position, with flexible hours and an excellent remuneration package within a dynamic, emerging market. Applying If you are interested, please press the 'Solliciteer nu' button below to send us your application. An assessment can be part of the recruitment procedure. Agency calls are not appreciated. Keywords: Training Manager, Trainer, Coach, Cursusleider, Training, Sales, Commercieel, Commercie, Salesmanagement, Marketing, Trade Marketing, Planning, Planner, Vlisco, Helmond, Eindhoven, Tilburg, Breda, Noord-Brabant, Gelderland, Limburg. |
| Manager Kwaliteit Zoektermen manager kwaliteit HBO,WO, technische bedrijfskunde, eindhoven, helmond, HTS, TUe, 5S, lean manufacturing, wcm, kaizen, assemblage, automotive Bedrijfsprofiel Onze opdrachtgever is een zeer gerenommeerde en betrouwbare organisat... |
| Manager Kwaliteit Zoektermen manager kwaliteit HBO,WO, technische bedrijfskunde, eindhoven, helmond, HTS, TUe, 5S, lean manufacturing, wcm, kaizen, assemblage, automotive Bedrijfsprofiel Onze opdrachtgever is een zeer gerenommeerde en betrouwbare organisat... |